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Policies

New Products

Products that are purchased by Alliancelocksmith.com directly from the Original Equipment Manufacturer or its Authorized Distributor "as new" or "like new" are considered new, and carry any appropriate new part warranty from the manufacturer.

Backorders

Products that are normally carried by Alliancelocksmith.com, but are currently not available may be purchased on Backorder. A backordered purchase will be shipped or installed when the product is received, and no charges will be made until the order is shipped or service is completed. Placing a product on Backorder ensures that it will be shipped or serviced at the earliest possible time. Backorders may be canceled 24 hours prior to the actual shipment or service. When possible, a projected availability date (ETA) will be given by our customer service department to inform the customer of the projected availability date of the part.

Alliancelocksmith.com WARRANTY

Unless otherwise indicated at the point of sale, all refurbished products carry a 15 days warranty, in-house or outside repaired products carry a 15-days warranty. All repaired products carry a 15-days warranty, All new products carry the original manufacturer warranty excluding labor and service calls carries a 30-days warranty. Products returned as defective are subject to the Alliancelocksmith.com repair or replacement option and are subject to return authorization procedures set forth in the Site Terms of Use and Purchase. Note: All returned defective products are tested in our Quality Assurance (QA) department. Products that are returned but that are found not to be defective are subject to a 30%restocking fee that will be billed to the customer's account.

RESTOCKING FEES

Customers desiring to return purchased products for credit once approved must do so within four (4) days of the original service or shipment date. After four (4) days all sales are final. Purchases returned within four (4) days will be charged a restock fee of 30% of the original purchase price of the product(s) returned no returns on labor or service call, openings, keys made or programed. Prior to returning any Products, an RA (Return Authorization) number must be issued by Alliancelocksmith.com. The product must be unscratched and in the same condition as when it originally was installed from Alliancelocksmith.com in it's original package with all accessories. Any package received without a valid RA (Return Authorization) or no original invoice available will be returned to the shipper and no service will be performed. To return products purchased through Alliancelocksmith.com, call (888) 478-6088. Alliancelocksmith.com will provide an RA (Return Authorization) number that must be affixed to the outside box and original invoice of your returned shipment or service. A restocking fee will be deducted from the credit issued to the customer's account. This fee is necessary to defer the cost of handling & testing and servicing the returned product which is required to keep Alliancelocksmith.com quality to the highest available. Once the product is physically received or serviced, a credit will be issued to the customer's charge card or the customer's account, if the original transaction was a net terms purchase.

SHIPPING

Alliancelocksmith.com ships all packages "FOB (freight on board) shipper". Once a package(s) leaves the Alliancelocksmith.com dock, the title and ownership of that package(s) transfers to the customer. Should a product or package become lost or damaged by the carrier, the customer is responsible to ensure that the appropriate services are rendered. Alliancelocksmith.com will provide the freight bill number in order to do a trace or file a claim with the carrier. Alliancelocksmith.com will also ship a replacement order, but will not issue a credit or negotiate with the carrier for reimbursement on the original order. Shipping fees incorporate average freight based upon dim weights of each product ordered and cost for the service that is requested (i.e. overnight standard). Shipping charges will be shown on the packing slip included with the order, or on the invoice if the customer has an account.

SERVICE CANCELLATION

Alliancelocksmith.com services are submitted directly to our technicians for service upon customer request. Once an order has been submitted for service, it may be possible to be canceled or diverted prior to arrival to avoid charges. Alliancelocksmith.com will make a "best efforts" attempt to cancel, stop, or divert a submitted service based upon a customers request which should be called immediately by calling our Customer Service (888)478-6088. Alliancelocksmith.com assumes no liability for services order by non authorizes personnel all services is based upon a customers submitted request, and returns will be subject to normal restocking fees and service call and labor is non refundable.

CREDIT HOLD

Alliancelocksmith.com reserves the right to place customers whose accounts are not current on "credit-hold". In the event that an account is on credit-hold, a message will be sent via email displaying, which states that, "This order must be approved by Credit". In order to facilitate a shipment or service if a credit-hold email is sent on an order, a customer may either submit an Email or call Credit Services at 1-844-44-LOCKS (445-6257). The Credit Department can release the order for shipment when credit-hold issues are resolved. Service Orders held for over 48 hours on credit-hold are subject to cancellation without notice.

Alliancelocksmith.com PRICING

Prices displayed on Alliancelocksmith.com Online are subject to change from time-to-time based upon price revisions by the manufacturer or changing market conditions. Prices for products on backorder or not in stock are subject to change. Alliancelocksmith.com will notify the customer in the event of a price increase so the order can be verified all service exclude service call and labor.

Trademark

All others trademarks, product names and company names or logos cited here in are the property of their respective owners. Any legal matters about Alliancelocksmith.com. Shall be governed by and interpreted in accordance with the laws of the country of Cobb and in the State of Georgia, USA.

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