Description
The
ABRITES Support Plan Service Plus (SPS+)
includes
12 months of Support Plan Services
and access to the
ABRITES ticketing system
and
interface replacement service.
The Abrites Support Plan Service Plus enables customers to receive support from the Abrites Support Team and get their AVDI replaced in case of malfunction.
The Support Team analyse, detect, determine and provide possible solutions to issues that may occur while using the Abrites products.
The SPS+ works in a written form via the Abrites ticketing platform. Once the SPS+ is purchased, an account is created in the platform where all the problem solving takes place.
Abrites Support Plan Service & Interface Replacement
Please enter AVDI Serial Number # in the below section when adding to your cart. This is required to complete the order processing.
The SPS subscription ensures the following:
Access to the Abrites Support ticketing system
Prioritised fast response from 2 hours of opening a ticket (9 AM – 6 PM GMT+2)
Unlimited quantity of cases
Undivided attention from a Support Team member
The
AVDI Replacement Service
will make sure that you receive a brand-new AVDI in case your current interface is defective. The replacement service guarantees that for a period of one year, you have the right to receive a new replacement interface without any additional fees or the need to send the old one back. This service is designed to save you time and money, securing you with a working AVDI in a couple of days of requesting one.
The SPS can only be used with active Annual Maintenance Subscription (AMS). The duration of the SPS is 12 months from the date of purchase.
ALL SALES OF ABRITES PRODUCTS HARDWARE AND SOFTWARE ARE FINAL!
