Returns and Refund Policy

Last Updated: June 28, 2026

At Alliance Locksmith®, we stand behind the quality of every product we sell. This policy outlines your rights and our procedures for returns, exchanges, and refunds. Please read it carefully before placing your order.

1. Return Eligibility

We accept returns on most items within 30 days of delivery. To be eligible for a return, your item must meet all of the following conditions:

  • Item is in its original, unused, and uninstalled condition
  • Item is in the original manufacturer packaging with all parts, hardware, and documentation included
  • Item has not been programmed, keyed, or cut to a specific specification
  • Item is not on the non-returnable list below
  • Proof of purchase from alliancelocksmith.com is provided

2. Non-Returnable Items

The following items cannot be returned under any circumstances:

  • Cut or duplicated keys of any kind
  • Programmed transponder keys, key fobs, or remotes that have been coded to a specific vehicle
  • Special order items that were ordered specifically for you and are not stocked inventory
  • Keyed alike or keyed different cylinder sets that have been assembled or installed
  • Master key systems that have been pinned or configured
  • Opened software or electronic access control licenses
  • Items marked Final Sale at the time of purchase
  • Any item that has been installed, modified, or shows signs of use

3. How to Start a Return

To initiate a return, follow these steps:

  1. Contact us first. Email us at service@alliancelocksmith.com or call 844-445-6257 (Monday through Saturday, 7:30am to 5:30pm) with your order number and the reason for the return.
  2. Receive your Return Authorization (RA) number. We will review your request and issue an RA number within 1 to 2 business days. Returns sent without an RA number will be refused and returned to you.
  3. Pack your item securely. Include the RA number on the outside of the package. Use the original packaging whenever possible to prevent damage in transit.
  4. Ship your return. Ship to our facility at 2280 West 84 St Bay 6, Hialeah FL 33014. We recommend using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error or a defective item.

4. Refund Processing

Once we receive and inspect your return, we will notify you by email within 2 business days. If the return is approved:

  • Refunds are issued to the original payment method
  • Credit card refunds typically appear within 5 to 10 business days depending on your bank
  • Original shipping charges are non-refundable unless the return is due to our error
  • A restocking fee of up to 15% may apply to returns that are not due to defect or our error

5. Defective or Incorrect Items

If you receive an item that is defective, damaged in transit, or not what you ordered, we will make it right at no cost to you. Contact us within 7 days of delivery with photos of the item and packaging. We will arrange a prepaid return label and send a replacement or issue a full refund including original shipping charges.

6. Exchanges

We process exchanges as a return and a new order. Contact us to initiate a return, then place a new order for the correct item. This ensures you get the right product as quickly as possible without waiting for the return to be processed first.

7. Wholesale and Government Account Returns

Wholesale customers and government account holders are subject to the same return policy with the following additions:

  • Returns on orders over $500 require approval from your account manager
  • Net 30 accounts: credits for approved returns are applied to your account balance
  • Bulk or project orders may be subject to additional restocking fees determined at the time of the return

8. Contractor Takeoff Orders

Hardware ordered as part of a custom takeoff quote is considered a project order. These items are sourced specifically for your project and may include special order products. Please review your hardware schedule carefully before approving the quote. Project orders are subject to a 20% restocking fee on returnable items and non-returnable items cannot be returned once ordered.

9. Cancellations

Orders may be cancelled within 2 hours of placement at no charge by calling us at 844-445-6257. After 2 hours, orders that have already been processed or shipped cannot be cancelled and must go through the standard return process. Special order items cannot be cancelled once placed with the supplier.

10. Contact Us

Questions about a return or refund? We are here to help.

Alliance Locksmith® reserves the right to update this policy at any time. The policy in effect at the time of your purchase applies to your order.